HPE


U4DQ3PE


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U4DQ3PE

Brand Name

HPE

Service Name

Foundation Care Call-To-Repair Service - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Remote Diagnosis
Parts Replacement
Repair
Software Update

Service Response Time

6 Hour - Repair

Service Location

On-site

Service Duration

1 Year

Product Supported

<p>HP 2910-24G, 2910-24G-PoE+, 2920-24G, 2920-24G-POE+, E2910-24G Switch</p>

FAQs

What does the HPE Foundation Care Call-To-Repair Service include?
The service includes remote diagnosis, parts replacement, repair, and software updates to ensure your HPE products are always in optimal condition.
How long does it take for HPE to respond to a repair request?
HPE guarantees a 6-hour repair response time, ensuring minimal downtime for your business.
Is on-site service included in the HPE Foundation Care Call-To-Repair Service?
Yes, this service provides on-site support, allowing technicians to address issues directly at your location.
Which HPE products are supported by this service?
The HPE Foundation Care Call-To-Repair Service supports HPE 2910-24G, 2910-24G-PoE+, 2920-24G, 2920-24G-POE+, and E2910-24G Switch models.
Can I rely on HPE for both hardware and software support?
Absolutely! HPE's Foundation Care Call-To-Repair Service covers both hardware and software aspects, ensuring comprehensive support for your HPE products.

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