HPE


U3LG5E


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U3LG5E

Brand Name

HPE

Service Name

Foundation Care Call-To-Repair Service With Comprehensive Defective Material Retention - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Remote Diagnosis
Comprehensive Defective Material Retention
Parts Replacement
Repair
Software Update

Service Response Time

6 Hour - Repair

Service Location

On-site

Service Duration

5 Year

Product Supported

<p>HP MSR3044 Router (JG405A)</p>

FAQs

What is included in the HPE HP 5-Year CTR CDMR Foundation Care Call-To-Repair Service?
The service includes remote diagnosis, comprehensive defective material retention, parts replacement, repair, and software updates for your HP MSR4044 Router.
How long does it take for HPE to respond to a service request?
HPE guarantees a 6-hour service response time for repairs.
Can this service be performed on-site?
Yes, the HPE HP 5-Year CTR CDMR Foundation Care Call-To-Repair Service is an on-site service.
Is the HPE HP 5-Year CTR CDMR Foundation Care Call-To-Repair Service suitable for electronic and physical components?
Yes, this service covers both electronic and physical components of the HP MSR4044 Router.
What is the duration of the HPE HP 5-Year CTR CDMR Foundation Care Call-To-Repair Service?
This service provides coverage for 5 years.

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