HPE


U3GE2E


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U3GE2E

Brand Name

HPE

Service Name

Foundation Care Service - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Repair
Software Update
Parts Replacement
Remote Diagnosis

Service Location

On-site

Service Duration

3 Year

Product Supported

<p>HP 7510 Printer</p>

FAQs

What does the HPE HP 3-Year 24x7 Foundation Care Service include?
The service includes on-site repair, software updates, parts replacement, and remote diagnosis for your HP 7510 Printer. It ensures that your printer remains in optimal condition and minimizes downtime.
How long does the service last?
The HPE HP 3-Year 24x7 Foundation Care Service provides coverage for a duration of 3 years. During this period, you can access the benefits and support offered by HPE.
Is the service available 24x7?
Yes, the HPE HP 3-Year 24x7 Foundation Care Service is available round-the-clock, ensuring that you have access to support whenever you need it. Whether it's during business hours or outside of them, HPE is there to assist you.
Can the service be performed remotely?
Yes, the service includes remote diagnosis, which allows HPE technicians to identify and resolve issues without the need for an on-site visit. This helps to expedite the resolution process and minimize disruption to your business.
How quickly can I expect support?
With the 24x7x4 hour support provided by the HPE HP 3-Year 24x7 Foundation Care Service, you can expect a rapid response to your service requests. HPE aims to address your concerns and provide assistance within a 4-hour timeframe, ensuring minimal downtime for your HP 7510 Printer.

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