HPE


U2KM4E


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U2KM4E

Brand Name

HPE

Service Name

Foundation Care Call-To-Repair Service - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Remote Diagnosis
Parts Replacement
Repair
Software Update

Service Response Time

6 Hour - Repair

Service Location

On-site

Service Duration

3 Year

Product Supported

<p>HP Disk Enclosure D6000, Modular Disk System 600, StorageWorks Modular Disk System 600</p>

FAQs

What does the HPE Foundation Care Call-To-Repair Service include?
The service includes remote diagnosis, parts replacement, repair, and software updates for your HPE Disk Enclosure D6000, Modular Disk System 600, and StorageWorks Modular Disk System 600.
How long does the service last?
The HPE Foundation Care Call-To-Repair Service provides 3 years of comprehensive support for your HPE storage systems.
Where does the service take place?
This service is provided on-site, meaning that HPE technicians will come to your location to diagnose and repair any issues with your storage systems.
What is the response time for repairs?
The service offers a 6-hour response time for repairs, ensuring that any issues are addressed promptly to minimize downtime.
Can this service be used for other HPE products?
The HPE Foundation Care Call-To-Repair Service is specifically designed for the Disk Enclosure D6000, Modular Disk System 600, and StorageWorks Modular Disk System 600. It may not be applicable to other HPE products.

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