HPE


U2KM1E


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U2KM1E

Brand Name

HPE

Service Name

Foundation Care Service - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Repair
Software Update
Parts Replacement
Remote Diagnosis

Service Location

On-site

Service Duration

4 Year

Product Supported

<p>HP Disk Enclosure D6000, Modular Disk System 600, StorageWorks Modular Disk System 600</p>

FAQs

What does the HPE Foundation Care Service include?
The HPE Foundation Care Service provides comprehensive support for your HPE Disk Enclosure D6000, Modular Disk System 600, or StorageWorks Modular Disk System 600. It covers repair, software updates, parts replacement, and remote diagnosis.
How long does the service last?
The HPE Foundation Care Service is valid for 4 years, ensuring long-term support and peace of mind for your storage system.
What is the service response time?
The HPE Foundation Care Service offers 9x5xNext Business Day support, ensuring prompt assistance and minimizing downtime for your storage system.
Can this service be performed on-site?
Yes, the HPE Foundation Care Service is an on-site service, meaning that qualified technicians will come to your location to provide support and perform necessary repairs or replacements.
Is this service suitable for both electronic and physical components?
Absolutely! The HPE Foundation Care Service covers both electronic and physical components of your HPE Disk Enclosure D6000, Modular Disk System 600, or StorageWorks Modular Disk System 600, ensuring comprehensive maintenance and support.

Didn’t find your answer?

Don't hestitate to contact us