HPE


U2KH6PE


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U2KH6PE

Brand Name

HPE

Service Name

Care Pack Foundation Care - Post Warranty

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7

Provided Support

Remote Technical Support
Repair
Remote Diagnosis
Software Update
New Releases Update
Phone Support
Hardware Support
Software Support

Service Response Time

4 Hour

Service Location

On-site

Service Duration

1 Year

Product Supported

  • Brocade 16Gb/16, 8/12c
  • Brocade 8Gb SAN Switch

FAQs

What types of support are included in the HPE Care Pack 1-Year 24x7 Foundation Care Service?
The service includes remote technical support, repair services, remote diagnosis, software updates, new releases updates, phone support, hardware support, and software support.
How long does the service last?
The HPE Care Pack 1-Year 24x7 Foundation Care Service is valid for 1 year.
Where does the service take place?
The service is provided on-site, ensuring convenient support for your c-Class Switch.
Which c-Class Switch models are supported by this service?
This service supports the Brocade 16Gb/16, 8/12c and Brocade 8Gb SAN Switch models.
What is the response time for this service?
The service offers a 4-hour response time, ensuring prompt assistance for any issues with your c-Class Switch.

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