HPE


U2KH2E


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U2KH2E

Brand Name

HPE

Service Name

Foundation Care Service - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Repair
Software Update
Parts Replacement
Remote Diagnosis

Service Location

On-site

Service Duration

3 Year

Product Supported

<p>HP Brocade 16Gb/16, 8/12c, Brocade 8Gb SAN Switch</p>

FAQs

What does the HPE HP 3-Year 24x7 c-Class SAN Switch FC Service include?
The service includes repair, software updates, parts replacement, and remote diagnosis for your c-Class SAN Switch FC. It ensures uninterrupted performance and reliability.
How long does the service last?
The HPE HP 3-Year 24x7 c-Class SAN Switch FC Service provides coverage for a duration of 3 years, giving you peace of mind for an extended period.
Where does the service take place?
The service is provided on-site, meaning that HPE technicians will come to your location to perform any necessary repairs or maintenance.
What products are supported by this service?
This service supports HP Brocade 16Gb/16, 8/12c, and Brocade 8Gb SAN Switch models, ensuring compatibility and comprehensive coverage for your specific SAN switch.
What is the main advantage of the 24x7 support offered by this service?
The 24x7 support ensures that you have access to expert assistance at any time, day or night, minimizing downtime and maximizing the performance of your SAN switch.

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