HPE


U2GH8E


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U2GH8E

Brand Name

HPE

Service Name

Care Pack Foundation Care - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7

Provided Support

Remote Technical Support
Repair
Remote Diagnosis
Software Update
New Releases Update
Hardware Support
Software Support
Phone Support

Service Response Time

6 Hour - Repair

Service Location

On-site

Service Duration

3 Year

Product Supported

HP ProLiant DL320e Gen8 Server<b><br></b>

FAQs

What does the HPE Care Pack Foundation Care - Extended Service include?
The HPE Care Pack Foundation Care - Extended Service provides remote technical support, repair services, remote diagnosis, software and hardware support, phone support, and more. It ensures comprehensive coverage for your HP ProLiant DL320e Gen8 Server.
How long does the service last?
The HPE Care Pack Foundation Care - Extended Service is valid for 3 years, offering long-term support and maintenance for your HP ProLiant DL320e Gen8 Server.
What is the response time for repairs?
In case of repairs, the service guarantees a 6-hour response time, ensuring prompt resolution and minimizing downtime for your HP ProLiant DL320e Gen8 Server.
Is on-site support included?
Yes, the HPE Care Pack Foundation Care - Extended Service includes on-site support, allowing technicians to address issues directly at your location, ensuring convenience and efficient resolution.
Can I rely on HPE's expertise for my server maintenance?
Absolutely! HPE, a trusted manufacturer of enterprise-grade servers, provides comprehensive maintenance and support through the Care Pack Foundation Care - Extended Service. Benefit from their technical expertise and ensure the optimal performance of your HP ProLiant DL320e Gen8 Server.

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