HPE


U2EH7E


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U2EH7E

Brand Name

HPE

Service Name

Foundation Care Service With Comprehensive Defective Material Retention - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Remote Diagnosis
Software Update
Comprehensive Defective Material Retention
Repair
Parts Replacement

Service Location

On-site

Service Duration

5 Year

Product Supported

<p>ProLiant MicroServer, MicroServer Gen8 Base, MicroServer Gen8 Entry</p>

FAQs

What does the HPE HP 5-Year 24x7 Foundation Care Service include?
The service includes remote diagnosis, software updates, comprehensive defective material retention, repair, and parts replacement for your HPE ProLiant MicroServer.
Is this service available on-site?
Yes, the HPE HP 5-Year 24x7 Foundation Care Service provides on-site support for your convenience.
Which HPE products are supported by this service?
This service is specifically designed for the HPE ProLiant MicroServer, MicroServer Gen8 Base, and MicroServer Gen8 Entry models.
What is the service duration?
The HPE HP 5-Year 24x7 Foundation Care Service provides support and maintenance for a duration of 5 years.
Can I rely on HPE's comprehensive defective material retention?
Absolutely! HPE's comprehensive defective material retention ensures that any faulty components will be retained and replaced, minimizing downtime for your business.

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