HPE


U2EA4E


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U2EA4E

Brand Name

HPE

Service Name

Foundation Care Service With Defective Media Retention - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Software Update
Remote Diagnosis
Parts Replacement
Defective Media Retention
Repair

Service Location

On-site

Service Duration

3 Year

FAQs

What does HPE Foundation Care Service include?
HPE Foundation Care Service includes software updates, remote diagnosis, parts replacement, and repair to ensure your system's optimal performance.
What is Defective Media Retention?
Defective Media Retention is a service feature that allows you to keep any defective storage media under HPE's care, ensuring the security of your data.
How long does the service last?
This service provides coverage for 3 years, giving you long-term support and peace of mind.
Is on-site support included?
Yes, HPE Foundation Care Service provides on-site support, ensuring prompt assistance when you need it.
Can this service be used for multiple chassis?
Yes, this service covers 3x Chassis, providing comprehensive support for your infrastructure.

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