HPE


U2DY9E


HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

U2DY9E

Brand Name

HPE

Service Name

Foundation Care Service With Defective Media Retention - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Software Update
Remote Diagnosis
Parts Replacement
Defective Media Retention
Repair

Service Location

On-site

Service Duration

4 Year

FAQs

What does the HPE HP 4-Year 24x7 Foundation Care Service include?
The service includes software updates, remote diagnosis, parts replacement, defective media retention, and on-site repair. It provides comprehensive support for your HPE infrastructure.
How long does the service last?
The HPE HP 4-Year 24x7 Foundation Care Service is valid for a duration of 4 years, ensuring long-term coverage and support.
What is defective media retention?
Defective media retention allows you to keep any defective media that is replaced during the service. This ensures data security and compliance with privacy regulations.
How quickly can I expect support with this service?
With 24x7 support and a fast 4-hour response time, you can rely on prompt assistance whenever you need it. Minimize downtime and maximize productivity with HPE's responsive service.
Is this service suitable for both electronic and physical maintenance?
Yes, the HPE HP 4-Year 24x7 Foundation Care Service covers both electronic and physical maintenance, providing comprehensive support for your HPE infrastructure.

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