HPE HY7U1E Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Extended Warranty

HPE HY7U1E Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Extended Warranty

HPE HY7U1E Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Extended Warranty

HPE HY7U1E

$5,087.49 $5,824.00 Save $736.51
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Product Key Features

  • Brand Name: HPE
  • Manufacturer: Hewlett Packard Enterprise
  • Product Type: Warranty
  • Service Name: Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Extended Warranty
  • Manufacturer Part Number: HY7U1E
  • Provided Support: Outage Management, Comprehensive Defective Material Retention, Visual Remote Guidance, Parts Replacement, Repair, Phone Support, Web Knowledge Base Access, Remote Diagnosis, New Releases Update, Web Support
  • Service Duration: 3 Year
  • Service Location: On-site
  • Product Supported: HPE Brocade 16Gb FC Pwr Pk + Mod for Synergy
  • Service Main Type: Maintenance
  • Service Description: 24x7x6 Hour
  • Service Response Time: 6 Hour Parts and Labor
  • Service Characteristic: Parts & Labor
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HPE HY7U1E

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The service includes outage management, comprehensive defective material retention, visual remote guidance, parts replacement, repair, phone support, web knowledge base access, remote diagnosis, new releases update, and web support.
The HPE Pointnext Tech Care Critical Service provides 3 years of coverage.
This service is provided on-site, ensuring convenient support for your HPE Brocade 16Gb FC Pwr Pk + Mod for Synergy.
The service response time is 6 hours for parts and labor, ensuring prompt assistance when needed.
Yes, the HPE Pointnext Tech Care Critical Service offers comprehensive parts and labor coverage, providing peace of mind for your HPE Brocade 16Gb FC Pwr Pk + Mod for Synergy.

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