The service includes knowledge base access, parts replacement, repair, phone support, web support, new releases updates, remote diagnosis, and visual remote guidance.
The service duration is 1 year.
This service supports HPE products with the following part numbers: 583966-001, 583966-371, 583966-421, 583966R-421, 583970-001, 583970-371, 583970-421, 583970R-421.
The service response time for repairs is 6 hours, with a maximum distance of 50 miles from the customer site.
Yes, the service includes knowledge base access for troubleshooting and information.
Yes, this service provides on-site support for your HPE products.
Yes, the service includes visual remote guidance to assist with troubleshooting and issue resolution.
Yes, this service covers both parts and labor for repairs and replacements.
Yes, phone support is included in the HPE Pointnext Tech Care Critical - Post Warranty service.
This service provides regular updates for new releases to ensure your HPE products are up to date.
Yes, web support is available for technical assistance and troubleshooting.
The service is provided on-site, ensuring convenient support for your HPE products.
Yes, remote diagnosis is included to quickly identify and resolve issues with your HPE products.
The main type of service provided is maintenance, ensuring the continuous operation of your HPE products.
Absolutely! This service offers critical support and maintenance for your HPE products even after the warranty period ends.
