HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty (HV8T8PE)


HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty (HV8T8PE)
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HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty (HV8T8PE)


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  • Tech Specs
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HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.


Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

The service includes parts replacement, new releases updates, phone support, knowledge base access, remote diagnosis, visual remote guidance, web support, outage management, and repair. It ensures comprehensive maintenance and support for your HPE ProLiant DL360 G5.
The service duration is 1 year, providing you with extended coverage and support beyond the standard warranty period.
Yes, this service offers on-site support, ensuring prompt assistance and resolution for any issues with your HPE ProLiant DL360 G5.
The service guarantees a 6-hour response time for parts and labor, minimizing downtime and ensuring quick resolution of any hardware issues.
Absolutely! This service is specifically designed for critical infrastructure, providing the necessary support and maintenance to keep your HPE ProLiant DL360 G5 running smoothly and minimizing any potential disruptions.

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