HPE HS8B5PE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Post Warranty - 1 Year Warranty

HPE HS8B5PE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Post Warranty - 1 Year Warranty

HPE HS8B5PE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Post Warranty - 1 Year Warranty

HPE HS8B5PE

$1,577.49 $1,879.49 Save $302
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Product Key Features

  • Brand: HPE
  • Manufacturer: Hewlett Packard Enterprise
  • Product Type: Warranty
  • Service Name: Pointnext Tech Care Basic with Comprehensive Defective Material Retention Post Warranty
  • Manufacturer Part Number: HS8B5PE
  • Provided Support: Comprehensive Defective Material Retention
  • Service Duration: 1 Year
  • Service Location: On-site
  • Product Supported: HPE ProLiant DL380 Gen10
  • Service Main Type: Technical
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HPE HS8B5PE

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility."

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The HPE Pointnext Tech Care Basic service includes comprehensive defective material retention and on-site technical assistance for your HPE ProLiant DL380 Gen10 server. It ensures that any defective components will be retained and replaced, and technical support will be provided at your location.
The HPE Pointnext Tech Care Basic service lasts for 1 year, providing you with ongoing support and assistance for your HPE ProLiant DL380 Gen10 server even after the original warranty period has ended.
On-site technical assistance means that a qualified technician will come to your location to provide support and resolve any issues with your HPE ProLiant DL380 Gen10 server. This saves you time and ensures that any problems are addressed quickly and efficiently.
Comprehensive defective material retention means that any defective components of your HPE ProLiant DL380 Gen10 server will be retained and replaced by HPE. This ensures that your server remains in optimal working condition and minimizes downtime due to faulty parts.
Yes, the HPE Pointnext Tech Care Basic service is designed to provide support and assistance for both technical and non-technical users. The service aims to simplify server maintenance and ensure that your HPE ProLiant DL380 Gen10 server operates smoothly without requiring extensive technical knowledge.

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