HPE HS8B4E Pointnext Tech Care Basic Service - 5 Year Warranty

HPE HS8B4E Pointnext Tech Care Basic Service - 5 Year Warranty

HPE HS8B4E Pointnext Tech Care Basic Service - 5 Year Warranty

HPE HS8B4E

$4,265.49 $5,263.49 Save $998
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Product Key Features

  • Brand: HPE
  • Manufacturer: Hewlett Packard Enterprise
  • Product Type: Warranty
  • Service Name: Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention Extended Warranty
  • Manufacturer Part Number: HS8B4E
  • Provided Support: Web Support, Remote Diagnosis, Comprehensive Defective Material Retention, Parts Replacement, Repair, Phone Support, New Releases Update, Knowledge Base Access, Visual Remote Guidance
  • Service Duration: 5 Year
  • Service Location: On-site
  • Product Supported: HPE ProLiant DL380 Gen10
  • Service Main Type: Maintenance
  • Service Description: 9x5xNext Business Day
  • Service Response Time: Next Business Day Parts and Labor
  • Service Characteristic: Parts & Labor
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HPE HS8B4E

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility."

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The HPE Pointnext Tech Care Basic Service includes web support, remote diagnosis, comprehensive defective material retention, parts replacement, repair, phone support, new releases update, knowledge base access, and visual remote guidance.
Yes, this service is specifically designed for the HPE ProLiant DL380 Gen10 server.
The service response time for the HPE Pointnext Tech Care Basic Service is next business day for both parts and labor.
The service duration for this extended warranty is 5 years.
Absolutely! HPE is a trusted provider of comprehensive support services, ensuring your equipment is well-maintained and minimizing downtime.

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