HPE HS8B1PE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year Warranty for HPE ProLiant DL380 Gen10

HPE HS8B1PE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year Warranty for HPE ProLiant DL380 Gen10

HPE HS8B1PE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year Warranty for HPE ProLiant DL380 Gen10

HPE HS8B1PE

$2,810.49 $3,374.00 Save $563.51
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Product Key Features

  • Brand: HPE
  • Manufacturer: Hewlett Packard Enterprise
  • Product Type: Warranty
  • Service Name: Pointnext Tech Care Basic with Defective Media Retention Post Warranty
  • Manufacturer Part Number: HS8B1PE
  • Provided Support: Defective Media Retention
  • Service Duration: 2 Year
  • Service Location: On-site
  • Product Supported: HPE ProLiant DL380 Gen10
  • Service Main Type: Technical
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HPE HS8B1PE

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility."

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The HPE Pointnext Tech Care Basic service provides on-site technical support and includes defective media retention. It ensures that your HPE ProLiant DL380 Gen10 server is covered beyond the standard warranty period.
Defective media retention means that in the event of a hardware failure, you can keep your defective media (such as hard drives) for security or compliance purposes. This service ensures that your data remains secure and confidential.
Absolutely! HPE Pointnext Tech Care Basic is designed to provide hassle-free technical support for users who may not have extensive technical knowledge. Our experts will assist you on-site and ensure that your HPE ProLiant DL380 Gen10 server is up and running smoothly.
Yes, with HPE Pointnext Tech Care Basic, you can extend the warranty period for an additional 2 years beyond the standard warranty. This gives you peace of mind and ensures that your server is protected for a longer duration.
HPE Pointnext Tech Care Basic covers a wide range of technical issues, including hardware assistance, troubleshooting, and IT maintenance for your HPE ProLiant DL380 Gen10 server. Our experts are here to help you resolve any issues and keep your IT infrastructure running smoothly.

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