HPE HS8A5PE Pointnext Tech Care Basic Service - Post Warranty - 1 Year Warranty

HPE HS8A5PE Pointnext Tech Care Basic Service - Post Warranty - 1 Year Warranty

HPE HS8A5PE Pointnext Tech Care Basic Service - Post Warranty - 1 Year Warranty

HPE HS8A5PE

$1,390.49 $1,656.00 Save $265.51
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Product Key Features

  • Remote Diagnosis: Get expert assistance remotely to diagnose and troubleshoot any issues.
  • Parts Replacement: Receive timely replacement of faulty parts to ensure uninterrupted performance.
  • Repair: Benefit from professional repair services to fix any hardware or software problems.
  • Phone Support: Access dedicated phone support for quick and efficient assistance.
  • New Releases Update: Stay up-to-date with the latest software releases and enhancements.
  • Web Knowledge Base Access: Gain access to a comprehensive knowledge base for self-help and troubleshooting.
$1,390.49
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HPE HS8A5PE

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility."

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The HPE Pointnext Tech Care Basic Service includes remote diagnosis, parts replacement, repair, phone support, new releases updates, and web knowledge base access. It provides comprehensive coverage to ensure the continued performance and reliability of your HPE ProLiant DL380 Gen10 server.
The HPE Pointnext Tech Care Basic Service is valid for 1 year, giving you peace of mind and support for an extended period.
The service response time for the HPE Pointnext Tech Care Basic Service is next business day, ensuring that any issues with your HPE ProLiant DL380 Gen10 server are addressed promptly.
The HPE Pointnext Tech Care Basic Service provides on-site support, meaning that a technician will come to your location to diagnose and resolve any issues with your HPE ProLiant DL380 Gen10 server.
Yes, the HPE Pointnext Tech Care Basic Service is specifically designed to support the HPE ProLiant DL380 Gen10 server, ensuring that you receive the most relevant and effective support for your specific hardware.

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