HPE HS7Z1PE Pointnext Tech Care Essential Service - Post Warranty - 2 Year Warranty

HPE HS7Z1PE Pointnext Tech Care Essential Service - Post Warranty - 2 Year Warranty

HPE HS7Z1PE Pointnext Tech Care Essential Service - Post Warranty - 2 Year Warranty

HPE HS7Z1PE

$3,979.49 $4,888.00 Save $908.51
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Product Key Features

  • Remote Diagnosis: Get expert assistance remotely to diagnose and troubleshoot any issues.
  • Parts Replacement: Receive timely replacement of faulty parts to ensure uninterrupted performance.
  • Repair: Benefit from professional repair services to fix any hardware problems.
  • Phone Support: Access dedicated phone support for quick and efficient assistance.
  • New Releases Update: Stay up-to-date with the latest releases and updates for enhanced functionality.
  • Web Knowledge Base Access: Gain access to a comprehensive web knowledge base for self-help and troubleshooting.
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HPE HS7Z1PE

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility."

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The service includes remote diagnosis, parts replacement, repair, phone support, new releases update, and web knowledge base access.
The HPE Pointnext Tech Care Essential Service is valid for 2 years.
Yes, this service provides on-site support for your HPE ProLiant DL380 Gen10 server.
The service response time is 4 hours for both parts and labor.
Absolutely! The HPE Pointnext Tech Care Essential Service covers both parts and labor, ensuring comprehensive support for your server.

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