HPE HS7X5PE Pointnext Tech Care Critical - Post Warranty - 1 Year Warranty

HPE HS7X5PE Pointnext Tech Care Critical - Post Warranty - 1 Year Warranty

HPE HS7X5PE Pointnext Tech Care Critical - Post Warranty - 1 Year Warranty

HPE HS7X5PE

$3,108.66 $3,952.00 Save $843.34
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Product Key Features

  • Brand: HPE
  • Manufacturer: Hewlett Packard Enterprise
  • Product Type: Warranty
  • Service Name: Pointnext Tech Care Critical Post Warranty
  • Manufacturer Part Number: HS7X5PE
  • Provided Support: Remote Diagnosis, Parts Replacement, Repair, Phone Support, Web Knowledge Base Access, Remote Monitoring, New Releases Update
  • Service Duration: 1 Year
  • Service Location: On-site
  • Product Supported: HPE ProLiant DL380 Gen10
  • Service Main Type: Maintenance
  • Service Description: 24x7x6 Hour
  • Service Response Time: 6 Hour Parts & Labor
  • Service Characteristic: Parts & Labor
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HPE HS7X5PE

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The service includes remote diagnosis, parts replacement, repair, phone support, web knowledge base access, remote monitoring, and new releases updates.
The service duration is 1 year.
The service is provided on-site.
This service is specifically designed for the HPE ProLiant DL380 Gen10.
The response time for parts and labor is guaranteed to be 6 hours.
The main characteristic of this service is its comprehensive coverage of parts and labor.
Yes, this service is designed to ensure uninterrupted performance and peace of mind.
Yes, phone support is included in this service.
Absolutely! This service provides access to a web knowledge base for troubleshooting assistance.
Yes, this service includes updates for new releases.
Yes, this service is specifically designed for critical maintenance needs.
Yes, remote monitoring is included in this service.
Yes, this service includes parts replacement as part of its comprehensive coverage.
Yes, this service is specifically designed for post-warranty support.
Absolutely! This service is tailored to meet the needs of HPE ProLiant DL380 Gen10 users.

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