HPE


HR4B4E


Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care NBD Service

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HR4B4E

Brand Name

HPE

Service Name

Foundation Care with Comprehensive Defective Material Retention - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

New Releases Update
Parts Replacement
Phone Support
Remote Diagnosis
Web Knowledge Base Access
Repair
Comprehensive Defective Material Retention

Service Response Time

Next Business Day - Parts & Labor

Service Location

On-site

Service Duration

1 Year

Product Supported

<p>HPE Aruba 6300M 24 SFP</p>

FAQs

What does the HPE Foundation Care warranty cover?
The HPE Foundation Care warranty covers new releases updates, parts replacement, phone support, remote diagnosis, web knowledge base access, repair, and comprehensive defective material retention.
How long does the warranty last?
This warranty provides coverage for 1 year.
What is the response time for service?
The response time for this service is next business day for both parts and labor.
Which HPE product is supported by this warranty?
This warranty is supported for the HPE Aruba 6300M 24 SFP.
Is on-site service included?
Yes, this warranty includes on-site service for added convenience.

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