HPE


HQ5K2PE


Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care NBD Service

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HQ5K2PE

Brand Name

HPE

Service Name

Foundation Care - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Phone Support
Repair
Parts Replacement
Remote Diagnosis
New Releases Update
Web Knowledge Base Access

Service Response Time

4 Hour - Parts & Labor

Service Location

On-site

Service Duration

1 Year

Product Supported

<p>HPE 12902E Switch</p>

FAQs

What does HPE Foundation Care - Post Warranty include?
HPE Foundation Care - Post Warranty provides comprehensive support and maintenance for your HPE 12902E Switch. It includes phone support, repair, parts replacement, remote diagnosis, new releases update, and web knowledge base access.
How long does the service last?
The HPE Foundation Care - Post Warranty service duration is 1 year, ensuring uninterrupted support and maintenance for your HPE 12902E Switch.
Where does the service take place?
The service is provided on-site, ensuring convenient support and maintenance for your HPE 12902E Switch.
What is the response time for the service?
The service offers a 4-hour response time for parts and labor, ensuring quick resolution of any issues with your HPE 12902E Switch.
What is the main benefit of HPE Foundation Care - Post Warranty?
The main benefit of HPE Foundation Care - Post Warranty is the peace of mind it provides, ensuring uninterrupted support and maintenance for your HPE 12902E Switch, minimizing downtime and maximizing productivity.

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