HPE


HQ4N0E


Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care NBD Service

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HQ4N0E

Brand Name

HPE

Service Name

Foundation Care Call-To-Repair - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Web Knowledge Base Access
Phone Support
Remote Diagnosis
New Releases Update
Parts Replacement
Repair

Service Response Time

6 Hour - Repair (distance from customer site - 80 km)

Service Location

On-site

Service Duration

3 Year

Product Supported

<p>HPE FF 12908E Switch</p>

FAQs

What does the HPE Foundation Care Call-To-Repair - Extended Warranty include?
The warranty includes web knowledge base access, phone support, remote diagnosis, new releases update, parts replacement, and on-site repair for your HPE FF 12908E Switch.
How long is the service duration for this warranty?
The HPE Foundation Care Call-To-Repair - Extended Warranty provides coverage for a period of 3 years.
What is the service response time for repairs?
The service response time for repairs is 6 hours, considering a distance of 80 km from the customer site.
Is this warranty suitable for the HPE FF 12908E Switch?
Yes, this warranty is specifically designed for the HPE FF 12908E Switch.
What type of service is provided?
The HPE Foundation Care Call-To-Repair - Extended Warranty offers maintenance service, including parts and labor.

Didn’t find your answer?

Don't hestitate to contact us