HPE


HL5Z4E


Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care NBD Service

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HL5Z4E

Brand Name

HPE

Service Name

Foundation Care Call-To-Repair with Comprehensive Defective Material Retention - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Remote Diagnosis
Repair
Parts Replacement
Phone Support
New Releases Update
Web Knowledge Base Access
Comprehensive Defective Material Retention

Service Response Time

6 Hour - Repair (distance from customer site - 80 km)

Service Location

On-site

Service Duration

3 Year

Product Supported

<p>HPE Aruba 6300M 48 SR POE</p>

FAQs

What does the HPE Foundation Care Call-To-Repair warranty cover?
The HPE Foundation Care Call-To-Repair warranty covers remote diagnosis, repair, parts replacement, phone support, new releases update, web knowledge base access, and comprehensive defective material retention for your HPE Aruba 6300M 48 SR POE.
How long is the service duration for this warranty?
This warranty provides coverage for a duration of 3 years, ensuring long-term support and protection for your HPE Aruba 6300M 48 SR POE.
What is the response time for repairs?
The HPE Foundation Care Call-To-Repair warranty offers a 6-hour response time for repairs, ensuring prompt resolution and minimizing downtime for your HPE Aruba 6300M 48 SR POE.
Is on-site service included?
Yes, this warranty includes on-site service, allowing for convenient repairs and minimizing the need for shipping or transportation of your HPE Aruba 6300M 48 SR POE.
What is comprehensive defective material retention?
Comprehensive defective material retention means that in the event of a replacement, HPE will retain the defective parts, ensuring proper disposal and minimizing environmental impact.

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