HPE


H8QS6E


HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H8QS6E

Brand Name

HPE

Service Name

Foundation Care - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic
Physical

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

New Releases Update
Parts Replacement
Repair
Remote Diagnosis
Web Knowledge Base Access
Escalation Support
Phone Support

Service Response Time

4 Hour - Parts and Labor - Availabilty 24x7

Service Location

On-site

Service Duration

4 Year

Product Supported

HPE ProLiant Servers:

  • DL380 Gen10
  • DL385 Gen10

FAQs

What does the HPE Foundation Care - Extended Warranty include?
The HPE Foundation Care - Extended Warranty provides a comprehensive range of services, including new releases updates, parts replacement, repair services, remote diagnosis, web knowledge base access, escalation support, and phone support.
How long is the duration of the warranty?
The HPE Foundation Care - Extended Warranty covers your product for a period of 4 years, ensuring long-term protection and support.
Which HPE ProLiant Servers are supported by this warranty?
This warranty is specifically designed for HPE ProLiant Servers, including the DL380 Gen10 and DL385 Gen10 models.
What is the response time for this warranty?
With a 4-hour response time, HPE Foundation Care - Extended Warranty ensures prompt assistance and quick resolution of any issues, providing peace of mind and minimizing downtime.
Can I access support remotely?
Yes, this warranty includes remote diagnosis, allowing HPE experts to analyze and troubleshoot issues without the need for on-site visits, saving time and resources.

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