HPE


H36F2PE


The HPE Pointnext Tech Care Essential with Defective Media Retention is the ultimate warranty service for your HPE products. With this service, you can rest assured that your data is secure with the ability to retain and dispose of defective media. Our comprehensive knowledge base and expert phone support ensure that you have access to the assistance you need, whenever you need it. In the event of hardware issues, our quick and efficient parts replacement and repair services will have you back up and running in no time. Stay ahead of the curve with our new releases updates, keeping your equipment up to date with the latest software and firmware. And with our remote diagnosis and visual remote guidance, you can troubleshoot and resolve issues faster than ever before. Choose the HPE Pointnext Tech Care Essential with Defective Media Retention for peace of mind and unparalleled support for your HPE products.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H36F2PE

Brand Name

HPE

Service Name

Pointnext Tech Care Essential with Defective Media Retention - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Defective Media Retention
Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
New Releases Update
Remote Diagnosis
Visual Remote Guidance

Service Response Time

4 Hour - Parts and Labor (distance from customer site - 100 miles)

Service Location

On-site

Service Duration

1 Year

Product Supported

HPE 863442-B21, 863442R-B21, 863445-B21, 863445R-B21, 863446-B21, 863446R-B21, 863447-B21, 863447R-B21, 875938-B21, P02057-S01, P02058-S01, P06804-B21, P06804R-B21, P09524-B21, P09524R-B21, P09525-B21, Q8T38A, Q8T39A, Q9F13A

FAQs

What does the HPE Pointnext Tech Care Essential service include?
The HPE Pointnext Tech Care Essential service includes defective media retention, knowledge base access, parts replacement, repair, phone support, web support, new releases update, remote diagnosis, and visual remote guidance.
How long does the service last?
The HPE Pointnext Tech Care Essential service lasts for 1 year, providing you with ongoing support and maintenance for your HPE products.
Where does the service take place?
The service is provided on-site, ensuring that any issues with your HPE products can be addressed promptly and efficiently.
What is the service response time?
The service response time is 4 hours for parts and labor, with a maximum distance of 100 miles from the customer site.
Which HPE products are supported by this service?
This service supports a wide range of HPE products, including HPE 863442-B21, 863442R-B21, 863445-B21, 863445R-B21, 863446-B21, 863446R-B21, 863447-B21, 863447R-B21, 875938-B21, P02057-S01, and more.

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