The HPE Pointnext Tech Care Critical service offers a 6-hour response time for repairs, ensuring quick resolution and minimal downtime.
Defective Media Retention ensures that any faulty media, such as hard drives, will be retained by HPE, allowing you to maintain control over your data and ensuring its secure disposal.
Yes, this service is specifically designed to support and maintain HPE Q2R34A and Q2R34AR products, providing comprehensive coverage and peace of mind.
Yes, the HPE Pointnext Tech Care Critical service includes 24x7 phone support, allowing you to reach out for assistance whenever you need it.
The on-site repair service ensures that a qualified technician will be dispatched to your location to diagnose and resolve any issues with your HPE products, minimizing downtime and disruption.
Yes, as part of the HPE Pointnext Tech Care Critical service, you will have access to a web knowledge base, providing valuable resources and information for troubleshooting and resolving common issues.
Yes, the HPE Pointnext Tech Care Critical service includes parts replacement, ensuring that any faulty components will be replaced promptly to restore your HPE products to optimal performance.
Remote monitoring allows HPE technicians to proactively monitor the health and performance of your HPE products, identifying potential issues before they cause significant disruptions and taking necessary actions to resolve them.
Yes, HPE offers the option to renew the Pointnext Tech Care Critical service after the initial 4-year period, ensuring continued support and maintenance for your HPE products.
Absolutely! The HPE Pointnext Tech Care Critical service is specifically designed to provide comprehensive support and maintenance for critical business environments, ensuring maximum uptime and minimizing the impact of any issues.
Remote diagnosis allows HPE technicians to remotely analyze and troubleshoot your HPE products, minimizing the need for on-site visits and reducing resolution time.
The service description of 24x7x6 Hour means that you will have access to support and assistance 24 hours a day, 7 days a week, with a guaranteed 6-hour response time for repairs.
