HPE 1Y PW TC Bas wDMR MSA 1050 Stg SVC,MSA 1050 Arrays,1 Year PW Tech Care Basic Hardware and Software Support With Defective Media Retention (H25U7PE)

HPE

HPE 1Y PW TC Bas wDMR MSA 1050 Stg SVC,MSA 1050 Arrays,1 Year PW Tech Care Basic Hardware and Software Support With Defective Media Retention (H25U7PE)
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HPE 1Y PW TC Bas wDMR MSA 1050 Stg SVC,MSA 1050 Arrays,1 Year PW Tech Care Basic Hardware and Software Support With Defective Media Retention (H25U7PE)

HPE

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HPE H25U7PE

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The HPE 1-Year Tech Care Basic Hardware and Software Support includes on-site support, parts replacement, remote diagnosis, web support, phone support, knowledge base access, and visual remote guidance. It ensures comprehensive coverage for your HPE MSA 1050 Arrays.
The HPE 1-Year Tech Care Basic Hardware and Software Support offers a Next Business Day response time for parts and labor. This ensures that any issues with your MSA 1050 Arrays are addressed promptly, minimizing downtime.
Yes, the HPE 1-Year Tech Care Basic Hardware and Software Support includes defective media retention. This means that in the event of media failure, you can retain the defective media for secure disposal, ensuring data security and compliance.
Yes, the HPE 1-Year Tech Care Basic Hardware and Software Support is designed to provide post-warranty coverage. It offers peace of mind and continued support for your MSA 1050 Arrays even after the original warranty period has expired.
Absolutely! The HPE 1-Year Tech Care Basic Hardware and Software Support includes access to new releases and updates. This ensures that your MSA 1050 Arrays are always up to date with the latest features, enhancements, and security patches.

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