HPE


H25T7E


The HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention is the ultimate service package for businesses seeking comprehensive support and peace of mind. With this extended service, you can ensure that any defective materials are retained and replaced promptly, minimizing downtime and maximizing productivity. Gain access to a vast knowledge base and expert phone support to troubleshoot and resolve issues quickly and efficiently. Our certified technicians provide reliable parts replacement and expert repair services to keep your systems running smoothly. Stay up to date with the latest software releases and updates, and benefit from remote diagnosis and visual guidance for efficient problem resolution. With HPE Pointnext Tech Care Essential, you can focus on your core business while we take care of your technology needs. Experience unparalleled support and maximize the value of your HPE products with our comprehensive service package. Choose HPE for reliable, efficient, and proactive support that keeps your business running smoothly. Take advantage of our industry-leading expertise and let us help you achieve your business goals.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H25T7E

Brand Name

HPE

Service Name

Pointnext Tech Care Essential with Comprehensive Defective Material Retention - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Comprehensive Defective Material Retention
Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
New Releases Update
Remote Diagnosis
Visual Remote Guidance

Service Response Time

4 Hour - Parts and Labor (distance from customer site - 100 miles)

Service Location

On-site

Service Duration

5 Year

Product Supported

HPE Q2R18A, Q2R18AR, Q2R18B, Q2R18BR, Q2R19A, Q2R19AR, Q2R19B, Q2R19BR, Q2R20A, Q2R20AR, Q2R20B, Q2R20BR, Q2R21A, Q2R21AR, Q2R21B, Q2R21BR, Q2R22A, Q2R22AR, Q2R22B, Q2R22BR

FAQs

What does the HPE Pointnext Tech Care Essential service include?
The HPE Pointnext Tech Care Essential service includes comprehensive defective material retention, knowledge base access, parts replacement, repair, phone support, web support, new releases update, remote diagnosis, and visual remote guidance.
How long does the service coverage last?
The HPE Pointnext Tech Care Essential service provides 5 years of coverage.
Is on-site support included?
Yes, the service includes on-site support for your HPE Q2R18A, Q2R18AR, Q2R18B, Q2R18BR, Q2R19A, Q2R19AR, Q2R19B, Q2R19BR, Q2R20A, Q2R20AR, Q2R20B, Q2R20BR, Q2R21A, Q2R21AR, Q2R21B, Q2R21BR, Q2R22A, Q2R22AR, Q2R22B, and Q2R22BR products.
What is the service response time?
The service response time is 4 hours for parts and labor, with a maximum distance of 100 miles from the customer site.
Can non-technical users benefit from this service?
Absolutely! The HPE Pointnext Tech Care Essential service provides comprehensive support and assistance, ensuring that non-technical users can rely on expert help for any issues or concerns with their HPE products.

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