The HPE Pointnext Tech Care Basic service includes comprehensive support such as parts replacement, repair, phone and web support, remote diagnosis, and visual remote guidance.
The HPE Pointnext Tech Care Basic service provides coverage for a duration of 4 years.
This service is specifically designed for HPE Q2R96B, Q2R97B, and Q2R97BR products.
The HPE Pointnext Tech Care Basic service offers Next Business Day response time for parts and labor, within a distance of 100 miles from the customer site.
Yes, with the HPE Pointnext Tech Care Basic service, you have access to the knowledge base for troubleshooting and accessing relevant information.
Yes, the HPE Pointnext Tech Care Basic service includes remote diagnosis to help identify and resolve issues remotely.
The Comprehensive Defective Material Retention feature ensures that any defective materials are retained by HPE, providing a comprehensive solution for replacement and repair.
The HPE Pointnext Tech Care Basic service offers support during business hours, specifically 9x5xNext Business Day.
Yes, the HPE Pointnext Tech Care Basic service includes visual remote guidance, allowing technicians to visually guide you through troubleshooting and resolution steps.
Yes, the HPE Pointnext Tech Care Basic service provides updates for new releases and software updates to ensure your products are up to date.
HPE Pointnext Tech Care Basic is a maintenance service that covers parts and labor for your HPE products.
Yes, the HPE Pointnext Tech Care Basic service includes phone support to assist you with any issues or questions you may have.
Yes, the HPE Pointnext Tech Care Basic service provides on-site support to ensure prompt resolution of any issues with your HPE products.
The service description for HPE Pointnext Tech Care Basic is 9x5xNext Business Day, indicating that support is available during business hours on the next business day.
