HP


UQ878E


Increase equipment availability and productivity with high-quality on-site and remote support for your HP hardware, as well as selected multi vendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

UQ878E

Brand Name

HP

Service Name

Care Pack HArdware Support with Defective Media Retention

Product Type

Service

Service Information
Service Main Type

Technical

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Service Details

Remote Problem Diagnosis and Support:

  • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next Business Day On-site Response:

  • For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
  • HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
  • Your coverage includes all required parts and materials

Coverage Window Options:

  • Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

Escalation Management:

  • Established escalation procedures enlist specialized expertise from HP and selected third-parties

Optional Defective Media Retention Service:

  • A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
  • This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement

Provided Support

Remote Diagnosis
Defective Media Retention

Service Availability

9 x 5

Service Response Time

Next Business Day

Service Location

On-site

Service Duration

2 Year

Product Supported

HP Notebook

FAQs

What is included in the HP 2-Year Next Business Day On-site Service?
The service includes remote problem diagnosis and support, as well as on-site response for unresolved issues. It covers all required parts and materials to repair or replace components or entire units.
What is the optional Defective Media Retention service?
The Defective Media Retention service allows you to protect sensitive data by keeping your defective disk without paying for the replacement. This ensures your data remains secure while resolving hardware issues.
What are the coverage window options for this service?
The service is available during standard business hours, from 8:00 am to 5:00 pm, Monday through Friday, excluding holidays. This ensures timely support during your business operations.
How does escalation management work?
Escalation management involves enlisting specialized expertise from HP and selected third-parties to resolve complex issues. This ensures that your technical problems receive the necessary attention and expertise for effective resolution.

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