HP


UK712E


This value-priced HP Care Pack provides high-quality door-to-door hardware service.

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

UK712E

Brand Name

HP

Service Name

Care Pack

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Description

9x5

Service Details

<p><b>Remote problem diagnosis and support:</b><br> HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.</p><p><b>Repair center services:</b><br> For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.</p><p><b>Pick-up by HP:</b><br> An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.</p><p><b>Return shipment:</b><br> An HP-authorized courier returns the repaired or replaced equipment to your location. turn around time for this service will be between 5 and 6 business days.</p><p><b>Standard business hours coverage:</b><br> Service is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.</p>

Provided Support

Phone Support
Configuration
Pick-up & Return

Service Availability

9 x 5

Service Response Time

6 Business Day

Service Duration

3 Year

Product Supported

  • Notebook Only

Miscellaneous
Additional Information

Accidental Damage Protection

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