HP


UD1Y9E


Overview

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it - so you can get back to work. When dealing with failed storage media, you maintain control of your sensitive data.

Benefits

We'll be there the next business day: Our experts are ready when you need you help. In-person repairs, parts, and service will arrive at your door the very next business day.

Stay in control of your data: You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.

Support you can count on: Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.

Help is on the line - or at your door: Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.

Features

Remote problem diagnosis and support
Onsite hardware support- next business day
Defective media retention
Replacement parts and materials included
Escalation management
Coverage for all HP branded components

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

UD1Y9E

Brand Name

HP

Service Name

Care Pack Hardware Support with Defective Media Retention - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Remote Diagnosis
Parts Replacement
Repair
Defective Media Retention
Phone Support

Service Response Time

Next Business Day - Parts and Labor

Service Location

On-site

Service Duration

5 Year

Product Supported

HP TROY M528

FAQs

What does the HP Care Pack Hardware Support include?
The HP Care Pack Hardware Support includes remote diagnosis, parts replacement, repair, and phone support for your HP TROY M528.
What is the service duration of this warranty?
This warranty provides coverage for 5 years.
What is the response time for the service?
The service offers next business day response time for both parts and labor.
What is defective media retention?
Defective media retention ensures that any faulty media, such as hard drives, will be retained by HP to protect your data security.
Is on-site service included?
Yes, this warranty provides on-site service for your convenience.

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