HP


UD1J9E


Overview

HP Software Support Service provides comprehensive software services for HP software and selected HP-supported third-party products. HP Software Support Service also provides access to HP technical resources for assistance in resolving software implementation or operations problems. HP releases updates to software and reference manuals as soon as they are made available. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. HP Software Support Service also includes the license to use software updates for each system, socket, processor, processor core, or end user software license, as allowed by the original HP or original manufacturer software license terms. In addition, HP Software Support Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

Benefits

Expedited problem resolution through trained technical HP resources:

Potentially reduces the cost of purchasing individual software updates through subscription savings:

Improved system performance and reduced downtime due to software defects:

Notification for your system managers when new software updates are made available:

Features

Access to technical resources
Problem analysis and resolution
Escalation management
Software product and documentation updates
License to use and copy software product updates
Installation advisory support
Software features and operational support
Remote access
Problem isolation

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

UD1J9E

Brand Name

HP

Service Name

Care Pack Software Technical Support

Product Type

Warranty

Service Information
Service Main Type

Technical

Service Description

9x5xNext Available Agent

Provided Support

Email Support
Phone Support
Fax-On-Demand
New Releases Update
Web Knowledge Base Access
Remote Software Assistance

Service Response Time

Next Available Agent - Remote Software Assistance, Phone Support

Service Duration

3 Year

Product Supported

  • Software Title: PaperCut MF Fast Release
  • Installation Type: Locally installed
  • Licensing Details: ESD
  • Licence Qty: 50 devices

FAQs

What types of support are included in the HP Care Pack Software Technical Support?
The HP Care Pack Software Technical Support includes email support, phone support, remote software assistance, and access to a web knowledge base. You'll have multiple channels to get the help you need.
How long does the warranty coverage last?
The HP Care Pack Software Technical Support provides coverage for 3 years. You can rely on HP's support throughout the duration of the warranty.
Is this warranty suitable for my locally installed PaperCut MF Fast Release software?
Yes, the HP Care Pack Software Technical Support is compatible with locally installed software like PaperCut MF Fast Release. You'll receive assistance for installation, updates, troubleshooting, and more.
How quickly can I expect assistance with remote software issues?
With the HP Care Pack Software Technical Support, you'll receive next available agent remote software assistance. This means that you'll get prompt help from an expert to resolve any software issues remotely.
Can I access the web knowledge base for self-help?
Absolutely! The HP Care Pack Software Technical Support provides access to a web knowledge base where you can find helpful articles, guides, and resources to troubleshoot common software issues and enhance your understanding of the software.

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