HP


UB0D5PE


Overview

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next business day, help is there when you need it-so you can get back to work.

Benefits

We'll be there the next business day: In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.

Support you can count on: Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.

Help is on the line - or at your door: Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.

Stay in control of your data: Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.

Features

Remote problem diagnosis and support
Next business day onsite hardware support
Replacement parts and materials included
Formal escalation procedures and management
Access to electronic support information and tools
HP remote system access and support
Defective Media Retention

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

UB0D5PE

Brand Name

HP

Service Name

Care Pack Hardware Support with Defective Media Retention - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Sub Type

Physical
Electronic

Service Characteristic

Parts & Labor

Service Description

9x5x4 Hour

Provided Support

Remote Technical Support
Defective Media Retention
Remote Diagnosis
Repair
Escalation Support
Parts Replacement
Phone Support

Service Response Time

Next Business Day - Hardware Support

Service Location

On-site

Service Duration

1 Year

Product Supported

  • HP Elite x2 1011 G1, 1012 G1, 1012 G2, 1013 G3
  • HP EliteBook 1030 G1, 1040 G3, 1040 G4, 1050 G1, 725 G4, 745 G5, 840 G3, 840 G5, 850 G5
  • HP EliteBook Folio 1020 G1, 1040 G1, 1040 G2, G1
  • HP EliteBook x360 1012 G2, 1020 G2, 1030 G2, 1030 G3, 1040 G5
  • HP Workstation Z VR Backpack G1
  • HP x2 210 G2
  • HP ZBook 14 G2 Mobile Workstation, 14 Mobile Workstation, 14u G4 Mobile Workstation, 14u G5 Mobile Workstation, 15 G2 Mobile Workstation, 15 G3 Mobile Workstation, 15 G4 Mobile Workstation, 15 G5 Mobile Workstation, 15 Mobile Workstation, 15u G2 Mobile Workstation, 15u G3 Mobile Workstation, 15u G4 Mobile Workstation, 15u G5 Mobile Workstation, 15v G5 Mobile Workstation, 17 G2 Mobile Workstation, 17 G3 Mobile Workstation, 17 G4 Mobile Workstation, 17 G5 Mobile Workstation, 17 Mobile Workstation, Studio G3 Mobile Workstation, Studio G4 Mobile Workstation, Studio G5 Mobile Workstation, Studio x360 G5 Mobile Workstation
  • HP ZBook x2 G4 Detachable Workstation

FAQs

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