HP


U48V8E


Pickup and Return Solution Support with Accidental Damage Protection offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. Plus, accidental damage protection covers spills, drops, falls and more. This service is limited to one claim. ADP will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional components sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U48V8E

Brand Name

HP

Service Name

Care Pack Solution Support with Accidental Damage Protection

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Labor

Service Description

9x5x7 Business Day

Provided Support

Accidental Damage Protection
Repair
Phone Support
Remote Diagnosis
Pick-up & Return

Service Response Time

7 Business Day - Repair

Service Location

Service Depot

Service Duration

4 Year

Product Supported

HP PC's

FAQs

What does the HP Care Pack Solution Support with Accidental Damage Protection cover?
The HP Care Pack Solution Support with Accidental Damage Protection covers repair services, phone support, remote diagnosis, and pick-up & return service for your HP PC.
How long is the coverage period for the HP Care Pack Solution Support with Accidental Damage Protection?
The coverage period for the HP Care Pack Solution Support with Accidental Damage Protection is 4 years.
What is the response time for repairs under the HP Care Pack Solution Support with Accidental Damage Protection?
The response time for repairs under the HP Care Pack Solution Support with Accidental Damage Protection is 7 business days.
Where does the service take place under the HP Care Pack Solution Support with Accidental Damage Protection?
The service takes place at a service depot under the HP Care Pack Solution Support with Accidental Damage Protection.
Is labor included in the HP Care Pack Solution Support with Accidental Damage Protection?
Yes, labor is included in the HP Care Pack Solution Support with Accidental Damage Protection.

Didn’t find your answer?

Don't hestitate to contact us