HP


U23CFE


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Features

HP Active Care with Accidental Damage Protection (ADP)
HP Active Care with Defective Media Retention (DMR)
HP Active Care with Travel Coverage

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U23CFE

Brand Name

HP

Service Name

Care Pack Active Care Hardware Support with Accidental Damage Protection, Defective Media Retention and Travel Coverage - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Travel Expense Coverage
Remote Diagnosis
Parts Replacement
Repair
Phone Support
Accidental Damage Protection
Web Knowledge Base Access
New Releases Update
Defective Media Retention

Service Response Time

Next Business Day - Parts and Labor

Service Location

On-site

Service Duration

3 Year

Product Supported

<p>HP ProBook 4xx Series 1/1/0 Warranty</p>

FAQs

What devices are supported by the HP Care Pack Active Care Hardware Support?
The HP Care Pack Active Care Hardware Support is specifically designed for the HP ProBook 4xx Series laptops.
What does the accidental damage protection cover?
The accidental damage protection included in the HP Care Pack Active Care Hardware Support provides coverage for unexpected damages caused by accidents, such as drops or spills.
What is defective media retention?
Defective media retention ensures that any defective storage media, such as hard drives or SSDs, will be retained by HP for secure disposal, protecting your data and ensuring compliance with data privacy regulations.
Does the warranty include travel coverage?
Yes, the HP Care Pack Active Care Hardware Support includes travel expense coverage, allowing you to receive support even when you're away from your primary location.
What is the service response time for this warranty?
The service response time for the HP Care Pack Active Care Hardware Support is Next Business Day, ensuring that any necessary repairs or parts replacements are done promptly.

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