HP


U23C0E


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Features

HP Active Care with Accidental Damage Protection (ADP)
HP Active Care with Defective Media Retention (DMR)
HP Active Care with Travel Coverage

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U23C0E

Brand Name

HP

Service Name

Care Pack Active Care Hardware Support with Accidental Damage Protection, Defective Media Retention and Travel Coverage - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Travel Expense Coverage
Remote Diagnosis
Parts Replacement
Repair
Phone Support
Accidental Damage Protection
Web Knowledge Base Access
New Releases Update
Defective Media Retention

Service Response Time

Next Business Day - Parts and Labor

Service Location

On-site

Service Duration

5 Year

Product Supported

HP ZBook Mobile WKS:

  • G4 G5 G6 Series 3/3/0 Warranty
  • G7+ 3/3/0 Warranty

FAQs

What does the HP Care Pack Active Care Hardware Support include?
The HP Care Pack Active Care Hardware Support includes a range of services such as travel expense coverage, remote diagnosis, parts replacement, repair, phone support, accidental damage protection, web knowledge base access, new releases update, and defective media retention.
How long is the service duration for the HP Care Pack Active Care Hardware Support?
The service duration for the HP Care Pack Active Care Hardware Support is 5 years.
Which HP ZBook Mobile workstations are supported by this warranty?
This warranty supports HP ZBook Mobile workstations, including the G4, G5, G6 Series with a 3/3/0 warranty, and G7+ with a 3/3/0 warranty.
What is the response time for the HP Care Pack Active Care Hardware Support?
The response time for the HP Care Pack Active Care Hardware Support is next business day for both parts and labor.
Can I rely on on-site service for repairs?
Yes, the HP Care Pack Active Care Hardware Support provides on-site service for repairs, ensuring convenience and minimal downtime for your HP ZBook Mobile workstation.

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