HP


U18JCE


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Travel Coverage

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U18JCE

Brand Name

HP

Service Name

Care Pack Active Care Service Hardware Support with Travel - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Phone Support
Repair
Parts Replacement
Travel Expense Coverage

Service Response Time

Next Business Day - Parts & Labor

Service Location

On-site

Service Duration

3 Year

Product Supported

<p>HP ProBook 6xx Series 3/3/0 Warranty</p>

FAQs

What does the HP Care Pack Active Care Service Hardware Support with Travel include?
The HP Care Pack Active Care Service Hardware Support with Travel provides phone support, repair services, parts replacement, and travel expense coverage for your HP ProBook 6xx Series.
How long is the service duration for this warranty?
This warranty has a service duration of 3 years, ensuring your device is protected for an extended period.
What is the response time for this service?
The HP Care Pack Active Care Service Hardware Support with Travel offers next business day response time for parts and labor, ensuring prompt assistance when needed.
Is on-site service included?
Yes, this warranty includes on-site service, allowing for convenient repairs and support directly at your location.
Can I rely on this warranty for comprehensive coverage?
Absolutely! The HP Care Pack Active Care Service Hardware Support with Travel provides comprehensive coverage, including phone support, repair, parts replacement, and travel expense coverage, ensuring your device is fully protected.

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