HP


U18HME


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Defective Media Retention (DMR)

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U18HME

Brand Name

HP

Service Name

Care Pack Active Care Service Hardware Support with Defective Media Retention - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Phone Support
Repair
Parts Replacement
Defective Media Retention

Service Response Time

Next Business Day - Parts & Labor

Service Location

On-site

Service Duration

5 Year

Product Supported

HP:

  • EliteDesk/ EliteOne 7xx/ 8xx Series 1/1/1 wty
  • EliteDesk/EliteOne 1xxx Series 1/1/1 wty
  • ProDesk/ ProOne 6xx Series 1/1/1 wty

FAQs

What does the HP Care Pack Active Care Service Hardware Support include?
The HP Care Pack Active Care Service Hardware Support includes phone support, repair, parts replacement, and defective media retention for a duration of 5 years.
Where does the service take place?
The service is provided on-site, ensuring convenience and minimizing downtime for your HP device.
What is the response time for the service?
The HP Care Pack Active Care Service Hardware Support offers next business day response time for both parts and labor.
Which HP products are supported by this warranty?
This warranty is compatible with HP EliteDesk/EliteOne 7xx/8xx Series, EliteDesk/EliteOne 1xxx Series, and ProDesk/ProOne 6xx Series with 1/1/1 warranty.
What are the main benefits of the HP Care Pack Active Care Service Hardware Support?
The main benefits of this service include extended warranty coverage, on-site support, next business day response time, and the assurance that your HP device will be repaired or replaced if necessary.

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