HP


U17Z0E


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Accidental Damage Protection (ADP)

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U17Z0E

Brand Name

HP

Service Name

Care Pack Active Care Hardware Support With Accidental Damage Protection

Product Type

Warranty

Service Information
Service Main Type

Technical

Provided Support

Phone Support
Hardware Support
Accidental Damage Protection

Service Response Time

Next Business Day - Hardware Support

Service Location

On-site

Service Duration

4 Year

Product Supported

<p>HP ProBook 6xx Series 1/1/0 Warranty</p>

FAQs

What does the HP Care Pack Active Care Hardware Support With Accidental Damage Protection cover?
The HP Care Pack provides phone support, on-site hardware support, and coverage for accidental damage. It ensures that your HP ProBook 6xx Series is protected and supported throughout the warranty period.
How long does the warranty last?
The HP Care Pack Active Care Hardware Support With Accidental Damage Protection offers a 4-year warranty, giving you extended coverage and peace of mind.
What is the response time for hardware support?
The service provides next business day response for hardware support, ensuring that any issues with your device are addressed promptly.
Is the HP Care Pack compatible with all HP ProBook 6xx Series models?
Yes, the HP Care Pack Active Care Hardware Support With Accidental Damage Protection is compatible with the HP ProBook 6xx Series. It offers comprehensive support for these devices.
Can I rely on the phone support for technical assistance?
Absolutely! The HP Care Pack includes phone support, allowing you to reach out to technical experts for assistance with any questions or issues you may have.

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