HP


U17Y9E


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Defective Media Retention (DMR)

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U17Y9E

Brand Name

HP

Service Name

Care Pack Active Care Service Hardware Support with Defective Media Retention - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Phone Support
Repair
Parts Replacement
Defective Media Retention

Service Response Time

Next Business Day - Parts & Labor

Service Location

On-site

Service Duration

3 Year

Product Supported

HP EliteBook 7xx/8xx Series 1/1/0 Warranty

FAQs

What does the HP Care Pack Active Care Service Hardware Support include?
The HP Care Pack Active Care Service Hardware Support includes phone support, repair, parts replacement, and defective media retention for a duration of 3 years.
Is on-site service included with the HP Care Pack Active Care Service Hardware Support?
Yes, the HP Care Pack Active Care Service Hardware Support provides on-site service for your HP device.
What is the response time for the HP Care Pack Active Care Service Hardware Support?
The response time for the HP Care Pack Active Care Service Hardware Support is next business day, ensuring prompt assistance for your HP device.
What is defective media retention?
Defective media retention means that if your media (such as hard drives) fails, you can retain possession of the failed media while it is being replaced, ensuring the security of your data.
Can I purchase the HP Care Pack Active Care Service Hardware Support for any HP device?
The HP Care Pack Active Care Service Hardware Support is specifically designed for the HP EliteBook 7xx/8xx Series 1/1/0 Warranty. Please ensure compatibility before purchasing.

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