HP


U17X6E


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Defective Media Retention (DMR)

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U17X6E

Brand Name

HP

Service Name

Care Pack Active Care Service Hardware Support with Defective Media Retention - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Remote Diagnosis
Phone Support
Repair
Parts Replacement
Web Knowledge Base Access
New Releases Update
Defective Media Retention

Service Response Time

Next Business Day - Parts & Labor

Service Location

On-site

Service Duration

5 Year

Product Supported

  • HP Elite x2/x210xx Tablet 3/3/0 Warranty
  • HP Elite Dragonfly 3/3/0 Warranty
  • HP Elitebook 1xxx 3/3/0 Warranty

FAQs

What does the HP Care Pack Active Care Service Hardware Support include?
The HP Care Pack Active Care Service Hardware Support includes remote diagnosis, phone support, repair, parts replacement, web knowledge base access, new releases update, and defective media retention.
How long is the service duration for the HP Care Pack Active Care Service Hardware Support?
The service duration for the HP Care Pack Active Care Service Hardware Support is 5 years.
Where does the service take place?
The service is provided on-site, ensuring convenient support for your HP device.
What is the response time for the HP Care Pack Active Care Service Hardware Support?
The response time is next business day for parts and labor.
Can I rely on HP for parts and labor support?
Yes, the HP Care Pack Active Care Service Hardware Support provides parts and labor support, ensuring comprehensive assistance for your HP device.

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