HP


U17X5E


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Defective Media Retention (DMR)

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U17X5E

Brand Name

HP

Service Name

Care Pack Active Care Service Hardware Support with Defective Media Retention

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Defective Media Retention
Repair
Parts Replacement
Phone Support
Remote Diagnosis
Web Knowledge Base Access
New Releases Update

Service Response Time

Next Business Day - Parts & Labor

Service Location

On-site

Service Duration

4 Year

Product Supported

  • HP Elite x2/x210xx Tablet 3/3/0 Warranty
  • HP Elite Dragonfly 3/3/0 Warranty
  • HP Elitebook 1xxx 3/3/0 Warranty

FAQs

What does the HP Care Pack Active Care Service include?
The HP Care Pack Active Care Service includes on-site repair, parts replacement, phone support, remote diagnosis, and access to a web knowledge base.
How long does the warranty last?
The warranty lasts for 4 years, providing long-term coverage for your HP devices.
What is the response time for service?
The response time for service is next business day, ensuring prompt assistance for any issues with your HP devices.
Is this warranty suitable for specific HP products?
Yes, this warranty is suitable for HP Elite x2/x210xx Tablet 3/3/0 Warranty, HP Elite Dragonfly 3/3/0 Warranty, and HP Elitebook 1xxx 3/3/0 Warranty.
What is the main benefit of the Defective Media Retention feature?
The Defective Media Retention feature ensures that any defective media, such as hard drives, will be retained by HP, protecting your data and providing peace of mind.

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