HP


U10P3E


Overview

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service with Accidental Damage Protection and Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next business day, help is there when you need it-so you can get back to work.

Benefits

We'll be there the next business day: In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.

Support you can count on: Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.

Protect against accidents: Accidents happen. In the event that peril finds your PC, don't worry-accidental damage protection covers spills, drops, falls and more.

Stay in control of your data: Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.

Features

Remote problem diagnosis and support
Next business day onsite hardware support
Replacement parts and materials included
Formal escalation procedures and management
Access to electronic support information and tools
HP remote system access and support
Accidental Damage Protection
Defective Media Retention

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U10P3E

Brand Name

HP

Service Name

Care Pack Hardware Support with Accidental Damage Protection G2 and Defective Media Retention - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Phone Support
Parts Replacement
Repair
Accidental Damage Protection
Defective Media Retention

Service Response Time

Next Business Day - Parts and Labor

Service Location

On-site

Service Duration

3 Year

Product Supported

HP ProDesk/ ProOne 4xx G7+ Series 3/3/3 wty

FAQs

What does the HP Care Pack Hardware Support cover?
The HP Care Pack Hardware Support provides phone support, parts replacement, repair, accidental damage protection, and defective media retention for your HP ProDesk/ProOne 4xx G7+ Series.
How long is the warranty duration?
The warranty duration is 3 years, giving you extended coverage for your device.
What is the response time for the service?
The service offers next business day response time, ensuring prompt assistance for any issues with your device.
Is on-site service included?
Yes, the service is provided on-site, making it convenient for you to get your device repaired or serviced.
What is defective media retention?
Defective media retention ensures that any defective media, such as hard drives, will be retained by HP, protecting your data and ensuring secure disposal.

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