Extreme Networks (97508-H30185) Service

Extreme Networks

Extreme Networks (97508-H30185) Service
Authorized Reseller

Extreme Networks (97508-H30185) Service

Extreme Networks

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Extreme Networks 97508-H30185

ExtremeWorks Managed Services ResponsePLUS - Onsite offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database, and standardized network reports. A designated managed services account manager will be assigned and scheduled review sessions held. The ExtremeWorks Managed Services ResponsePLUS - Onsite service is designed to identify potentially critical network situations and take actions before they become business disruptions.

Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluate and take action to restore normal service operations. (Installing Operational Software update or upgrade, arranging for an onsite parts replacement, apply configuration setting, etc.)

Extreme Networks service offerings further grant Customers telephone and web access to Extreme Networks Network Operations Center ("NOC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
The service includes diagnosis, repair, remote monitoring, software upgrades, phone support, web knowledge base access, parts replacement, implementation, planning, reporting, configuration, installation, analysis, escalation support, troubleshooting, and software updates.
The ExtremeWorks ResponsePLUS - Onsite Service is provided on-site, ensuring prompt assistance and minimizing network downtime.
The service offers a 4-hour response time, with replacement parts available within one hundred (100) miles.
The service covers both physical and electronic components, ensuring comprehensive support for your Extreme H30185.
Yes, the ExtremeWorks ResponsePLUS - Onsite Service includes parts and labor, providing a complete solution for your network maintenance needs.

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