Extreme Networks EW ResponsPLS 4HROnsite 9920-NPB-8 (97508-9920-NPB-8)

Extreme Networks

Extreme Networks EW ResponsPLS 4HROnsite 9920-NPB-8 (97508-9920-NPB-8)
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Extreme Networks EW ResponsPLS 4HROnsite 9920-NPB-8 (97508-9920-NPB-8)

Extreme Networks

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Extreme Networks 97508-9920-NPB-8

ExtremeWorks Managed Services ResponsePLUS - AHR offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database, and standardized network reports. A designated managed services account manager will be assigned and scheduled review sessions held. The ExtremeWorks Managed Services ResponsePLUS - AHR service is designed to identify potentially critical network situations and take actions before they become business disruptions.

Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluate and take action to restore normal service operations. (Installing Operational Software update or upgrade, arranging for parts replacement, apply configuration setting, etc.)

Extreme Networks service offerings further grant Customers telephone and web access to Extreme Networks Network Operations Center ("NOC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
The ExtremeWorks Managed Services ResponsePLUS includes comprehensive support for your Extreme Networks 9920-NPB-8, including email and phone support, parts replacement, remote monitoring, and new releases updates. Our expert technicians are available 24x7x4 hours to ensure your network stays up and running smoothly.
With the 4-hour response time, our technicians will promptly replace any faulty parts of your Extreme Networks 9920-NPB-8 to minimize downtime and ensure uninterrupted network performance.
Absolutely! Our on-site support technicians are trained to handle a wide range of issues with your Extreme Networks 9920-NPB-8. Whether it's troubleshooting, parts replacement, or configuration assistance, our experts will ensure your network operates at its best.
The remote monitoring feature allows our technicians to proactively monitor your Extreme Networks 9920-NPB-8, identifying any potential issues before they cause disruptions. This proactive approach helps maintain network stability and minimizes downtime.
Yes, as part of the ExtremeWorks Managed Services ResponsePLUS, you will receive regular updates for new releases, ensuring your Extreme Networks 9920-NPB-8 is always up to date with the latest features and enhancements.

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