Extreme Networks On-site Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part and an on-site field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
FAQ
The service includes repair, phone support, new releases update, email support, web knowledge base access, parts replacement, and web support.
The ExtremeWorks OnSite - Extended Service is valid for 1 year.
This service is provided on-site, ensuring prompt assistance for your Extreme Networks AP4000-WW.
The service offers next business day response time for both parts and labor.
Yes, the ExtremeWorks OnSite - Extended Service is designed to provide comprehensive maintenance and support for your Extreme Networks AP4000-WW.
Absolutely! The service includes web knowledge base access, allowing you to find helpful resources and information online.
Yes, parts replacement is included in the service to ensure your Extreme Networks AP4000-WW remains in optimal condition.
You can reach out to the support team via phone, email, or web support for any inquiries or issues you may encounter.
Yes, the service includes new releases updates to keep your Extreme Networks AP4000-WW up to date with the latest features and enhancements.
Yes, this service is designed to cater to the maintenance and support needs of businesses, regardless of their size.
Absolutely! With next business day on-site service, you can count on timely support and resolution for any issues with your Extreme Networks AP4000-WW.
No, the service covers both parts and labor, ensuring comprehensive support for your Extreme Networks AP4000-WW.
Yes, web support is available to provide you with real-time assistance and guidance for any technical queries or concerns.
Yes, this service is specifically designed for the Extreme Networks AP4000-WW, ensuring compatibility and optimal support.
Absolutely! The service includes phone support, allowing you to reach out to the support team for immediate assistance and guidance.
