Extreme Networks


97011-5320-16P-4XE


Extreme Networks On-site Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part and an on-site field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.

Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.

Product details

General Information
Manufacturer

Extreme Networks, Inc

Manufacturer Part Number

97011-5320-16P-4XE

Brand Name

Extreme Networks

Service Name

ExtremeWorks OnSite Service - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Provided Support

Email Support
Parts Replacement
New Releases Update
Web Knowledge Base Access
Web Support
Phone Support
Repair

Service Response Time

Next Business Day - Parts & Labor

Service Location

On-site

Service Duration

1 Year

Product Supported

<p>Extreme Networks 5320-16P-4XE</p>

FAQs

What does the Extreme Networks EW NBD Onsite Service include?
The service includes next business day parts and labor support, email and phone assistance, web knowledge base access, and parts replacement. It ensures your network stays up and running smoothly.
How long does the service last?
The Extreme Networks EW NBD Onsite Service is valid for 1 year, providing you with ongoing support and maintenance for your 5320-16P-4XE network equipment.
What is the response time for parts and labor support?
The service offers next business day response time for parts and labor support, ensuring that any issues with your network equipment are addressed promptly.
Can I rely on Extreme Networks for network repair?
Absolutely! The Extreme Networks EW NBD Onsite Service includes repair services, ensuring that any necessary repairs to your 5320-16P-4XE equipment are taken care of by experienced technicians.
How can I access support resources?
With this service, you gain access to email and phone support, as well as a web knowledge base. These resources provide you with the assistance and information you need to maintain and troubleshoot your network effectively.

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