Extreme Networks


97004-16535A


Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and/ or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein.

Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.

Product details

General Information
Manufacturer

Extreme Networks, Inc

Manufacturer Part Number

97004-16535A

Brand Name

Extreme Networks

Service Name

ExtremeWorks Advanced Hardware Replacement - Extended Service

Product Type

Service

Service Information
Service Main Type

Exchange

Service Characteristic

Parts

Provided Support

Web Knowledge Base Access
Parts Replacement
Phone Support
New Releases Update
Email Support
Web Support

Service Response Time

Next Business Day - Advance Parts Replacement

Service Location

Service Depot

Service Duration

1 Month

Product Supported

<p>Extreme Networks 16535A</p>

FAQs

What does the ExtremeWorks Advanced Hardware Replacement - Extended Service include?
The service includes web knowledge base access, parts replacement, phone support, new releases update, email support, and web support.
Where is the service location for ExtremeWorks Advanced Hardware Replacement - Extended Service?
The service location is a service depot.
How long does the service duration last?
The service duration is 1 month.
Is the ExtremeWorks Advanced Hardware Replacement - Extended Service suitable for the Extreme Networks 16535A?
Yes, the service is specifically designed for the Extreme Networks 16535A.
What is the response time for the service?
The service offers next business day response time for advance parts replacement.

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